FAQ Articles (83)

Frequently asked questions.

What is Deductible Tracking?

Modified on Fri, 14 Nov at 10:27 AM
What is HealthLock's Medical Claim Price Check?

Modified on Mon, 10 Nov at 1:51 PM
What is the 20% shared savings fee?

Modified on Tue, 11 Nov at 1:49 PM
What is the difference between a "Verified" and a "Flagged" claim?

Modified on Tue, 18 Nov at 2:26 PM
What is the difference between HealthLock and Goodbill?

Modified on Tue, 11 Nov at 4:58 PM
What is the process for negotiating a medical bill or claim?

Modified on Wed, 12 Nov at 1:15 PM
What to do if you can't find your insurance carrier listed in HealthLock?

Modified on Mon, 10 Nov at 12:36 PM
What to do if you receive a letter from a Collection Agency.

Modified on Wed, 12 Nov at 5:07 PM
What to do if you select the wrong insurance carrier during account set-up.

Modified on Thu, 13 Nov at 9:25 AM
When will I see new medical claims in my HealthLock member portal?

Modified on Fri, 7 Nov at 2:55 PM