FAQ Articles (79)

Frequently asked questions.

What is the 20% shared savings?

Modified on Thu, 24 Oct, 2024 at 1:04 PM
What is the difference between a "Verified" and a "Flagged" claim?

Modified on Thu, 24 Oct, 2024 at 1:09 PM
What is the difference between HealthLock and Goodbill?

Modified on Thu, 24 Oct, 2024 at 1:10 PM
What is the process for negotiating medical bills or claims?

Modified on Thu, 24 Oct, 2024 at 1:10 PM
What is this message I keep getting about a "new" claim, but I don’t see what is new.

Modified on Thu, 24 Oct, 2024 at 1:13 PM
What should I do with a "Flagged" claim?

Modified on Thu, 24 Oct, 2024 at 1:16 PM
Where is my Subscriber ID # found?

Modified on Thu, 24 Oct, 2024 at 1:11 PM
Who can I talk to about a specific claim that I am worried about?

Modified on Thu, 24 Oct, 2024 at 1:16 PM
Who can see my medical information?

Modified on Thu, 24 Oct, 2024 at 1:17 PM
Why are some of my claims missing from HealthLock portal which are on my insurance portal?

Modified on Thu, 24 Oct, 2024 at 1:18 PM