FAQ Articles (79)

Frequently asked questions.

HealthLock for Mastercard - Exclusive Offer

Modified on Thu, 24 Oct, 2024 at 12:41 PM
HealthLock Membership Plan

Modified on Tue, 5 Nov, 2024 at 10:37 AM
How do I cancel my HealthLock membership?

Modified on Thu, 24 Oct, 2024 at 12:44 PM
How do I know I can trust HealthLock?

Modified on Thu, 24 Oct, 2024 at 12:47 PM
How do I resolve the "Invalid Credential Alert"?

Modified on Mon, 2 Dec, 2024 at 11:41 AM
How does HealthLock protect your privacy?

Modified on Thu, 24 Oct, 2024 at 12:51 PM
How does medical fraud resolution work?

Modified on Mon, 2 Dec, 2024 at 10:22 AM
How far back will claims be audited?

Modified on Thu, 24 Oct, 2024 at 12:52 PM
How long do I have to dispute a medical bill or claim?

Modified on Thu, 24 Oct, 2024 at 12:53 PM
How long does the refund process take?

Modified on Thu, 24 Oct, 2024 at 12:53 PM