FAQ Articles (84)

Frequently asked questions.

Where is my Subscriber ID # found?

Modified on Thu, 24 Oct, 2024 at 1:11 PM
Who can I talk to about a specific claim that I am worried about?

Modified on Thu, 24 Oct, 2024 at 1:16 PM
Who can see my medical information?

Modified on Thu, 24 Oct, 2024 at 1:17 PM
Why are some of my claims missing from HealthLock portal which are on my insurance portal?

Modified on Thu, 24 Oct, 2024 at 1:18 PM
Why are the claim amounts on my HealthLock portal different from what I see on my insurance carrier portal?

Modified on Tue, 17 Jun at 3:13 PM
Why do I have to sign a HIPAA release form?

Modified on Thu, 24 Oct, 2024 at 1:19 PM
Why do I need to create an account?

Modified on Thu, 24 Oct, 2024 at 1:19 PM
Why do you need my insurance carrier user name and information?

Modified on Thu, 24 Oct, 2024 at 1:20 PM
Why do you need my insurance ID# and card?

Modified on Thu, 24 Oct, 2024 at 1:21 PM
Why is a credit card required?

Modified on Thu, 24 Oct, 2024 at 1:21 PM