FAQ Articles (84)

Frequently asked questions.

When will I see new medical claims in my HealthLock member portal?

Modified on Fri, 7 Nov, 2025 at 2:55 PM
Where can I find my Subscriber ID Number?

Modified on Wed, 12 Nov, 2025 at 1:33 PM
Who can access my medical information?

Modified on Fri, 14 Nov, 2025 at 10:42 AM
Who can I talk to about a specific claim I am concerned about?

Modified on Fri, 14 Nov, 2025 at 10:13 AM
Why are some claims missing from my HealthLock Member Portal?

Modified on Tue, 25 Nov, 2025 at 8:34 AM
Why did I get a notification about issues with my claims?

Modified on Tue, 11 Nov, 2025 at 9:10 AM
Why do I need to create a HealthLock account?

Modified on Fri, 14 Nov, 2025 at 12:29 PM
Why do I need to enter a code when logging in to my HealthLock Member Portal?

Modified on Fri, 14 Nov, 2025 at 1:33 PM
Why do I need to sign a HIPAA Form when I click “LOWER MY BILL”?

Modified on Fri, 14 Nov, 2025 at 1:38 PM
Why do my claim amounts in my HealthLock portal differ from my insurance portal?

Modified on Tue, 18 Nov, 2025 at 4:21 PM