FAQ Articles (83)

Frequently asked questions.

Where can I find my Subscriber ID Number?

Modified on Wed, 12 Nov at 1:33 PM
Who can access my medical information?

Modified on Fri, 14 Nov at 10:42 AM
Who can I talk to about a specific claim I am concerned about?

Modified on Fri, 14 Nov at 10:13 AM
Why are some claims missing from my HealthLock Member Portal?

Modified on Fri, 14 Nov at 11:52 AM
Why are the claim amounts on my HealthLock portal different from what I see on my insurance carrier portal?

Modified on Tue, 17 Jun at 3:13 PM
Why did I get a notification about issues with my claims?

Modified on Tue, 11 Nov at 9:10 AM
Why do I need to create a HealthLock account?

Modified on Fri, 14 Nov at 12:29 PM
Why do I need to enter a code when logging in to my HealthLock Member Portal?

Modified on Fri, 14 Nov at 1:33 PM
Why do I need to sign a HIPAA Form when I click “LOWER MY BILL”?

Modified on Fri, 14 Nov at 1:38 PM
Why do you need my insurance ID# and card?

Modified on Fri, 14 Nov at 1:09 PM