How does medical fraud resolution work?

If you don’t recognize a doctor, provider, or charge—or if a bill doesn’t match what you expect—simply click “Report potential fraud” on the affected claim. Our team will investigate to determine whether the issue is a billing error or a misuse of your medical information. If fraud is confirmed, we’ll take action to help resolve it.

Our fraud investigation and resolution services may include:

• Step-by-step guidance throughout the recovery process

• Help correcting inaccuracies in your medical records or credit reports

• Support in reporting fraudulent activity to providers and insurance carriers

• Assistance finding new in-network doctors, if needed

NOTE: This is not an insurance product. HealthLock does not reimburse members for losses or personal expenses.