Your account has been locked due to multiple invalid login attempts.
This usually happens when an incorrect username or password is entered.
To get back into your insurance carrier's account:
Follow the instructions on your insurance carrier’s portal, or contact your carrier directly for assistance. They’ll guide you through the steps to regain access.
Once your login has been reset and confirmed with your carrier, return to member.healthlock.com and log in using your updated carrier credentials.
If you run into any trouble along the way, don’t worry—we’re here to help. Just start a chat with us and we’ll walk you through it.
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