How to access a locked account due to multiple invalid login attempts.

Modified on Thu, 24 Oct, 2024 at 2:41 PM

Your account has been locked due to multiple invalid login attempts. This typically happens when the username or password entered is incorrect. To resolve the issue, please follow the instructions on your insurance carrier’s portal, or contact your carrier directly for assistance. They will help you regain access to your account. Once resolved, you will need to log in to your HealthLock account at member.healthlock.com and enter your new and validated carrier credentials.


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