Good news! You’ve successfully completed the onboarding process. However, your insurance portal is currently requesting re-authentication to finalize the download of your claims.
To ensure a seamless experience, we need you to log back into your HealthLock portal to re-authenticate and re-link your insurance connection. This step is necessary because your insurance portal is requesting re-authentication, which often happens when you sign in from a new device or if your computer isn’t recognized. This extra layer of security is part of our commitment to protecting your information.
Please follow these steps to reconnect:
- Log in to your HealthLock account at member.healthlock.com.
- You will see a message stating, "Looks like there is a problem with your insurance carrier(s)."
- Click on ACCOUNT SETTINGS, then RE-LINK TO INSURANCE to re-enter your insurance credentials.
- When prompted, select where you want the code sent (email or text) from your insurance company. Enter this code in your HealthLock dashboard to complete the reconnection.
If you need any assistance, feel free to join us on chat—we're here to help!
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