Many health insurance companies have additional security methods. The two most common are: 1) a code sent via text or email and 2) security questions and answers. You may need to provide us with this information on the next screen to complete your connection.
Every insurance company is different. Use these steps as general guides—your exact experience may vary.
Step 1: Open a new browser tab. Go to your insurance company's website and sign in.
Step 2: Look for a button or link that reads 'Account', 'Settings', 'Profile' or 'Preferences'.
Step 3: Look for 'Security settings' or similar.
Step 4: Check if your insurance company uses two-factor authentication (also known as 2FA) or questions and answers. If they use questions and answers, make note of your EXACT questions and answers, as you will need them to connect with us.
What to do if your health insurance company uses two-factor authentication (2FA).
Continue to connect your health insurance company to us. You will be asked to provide the code in our secure connection portal in just a bit.
What to do if your health insurance company uses security questions and answers.
Make note of your EXACT questions and answers. You will be asked to provide them in our secure connection portal on the next page.
If applicable: Make note of your questions and answers.
If your health insurance company requires you to use security questions and answers to sign in, make note of your EXACT questions and answers. You will be asked to provide them in our secure connection portal on the next page.
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