Your Aetna account needs to have 'Two-Factor Authentication' (2FA) turned on. You will need to provide a code from Aetna to HealthLock during the connection process.
Step 1: Go to aetna.com and click the 'Member log-in' button.
Step 2: Enter your User name and Password and click 'Sign In'.
Step 3: You should be asked to verify your account with a code. This means that two-step verification is on. Enter the code to proceed, otherwise go to Step 4.
Step 4: In the upper right-hand corner, hover over your name and select Profile & Preferences.
Step 5: In the Preferences section, select Privacy & Security.
Step 6: In the 'A Safe Way to Sign In' box, select Get Started with 2FA and follow the system prompts.
Step 7: Return to your HealthLock member portal, Log in and then RELINK your Aetna connection. Once successfully linked, your claims will be downloaded and analyzed with 1-3 days.
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