Cigna uses various methods to maintain the security of your information. In order to allow communication and claims synching, HealthLock will need your Cigna account set to Two-Step Authentication (also known as Two-Factor Authentication or 2FA).
To Turn On Two-Step Authentication:
- Login Cigna at mycigna.com.
- When the Account Access Update popup displays, select Continue.
- Verify your Phone number or Email, to start the process.
- Once you receive the Cigna Code, enter it to turn on Two-Step Authentication.
- To test, Sign Out and back in to Cigna. If Two-Step Authentication is turned on, Cigna will send you a code to confirm your Identify.
- Sign in to your HealthLock account at member.healthlock.com.
- Click the red “FIX” button to update the changes with your Cigna account.
NOTE: Everything must match exactly including username, password, and code received from Cigna.
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