Re-authentication Instructions

Thank you for being a valued HealthLock member.

We want to inform you that your insurance carrier requires re-authentication to retrieve any new claims that may not yet appear in your HealthLock account.

Many insurance portals include security protocols that require users to re-authenticate with each login, especially when using an unrecognized device. This same security process applies when HealthLock connects to your carrier—helping protect your data and maintain account integrity.

You can continue to access your HealthLock portal without re-authenticating right away. However, to pull in the most recent claims, you will need to complete the re-authentication process.

Please follow these steps to reconnect:

1. Log in to your HealthLock account at member.healthlock.com.
   
   
2. You will see a message stating, "Looks like there is a problem with your insurance carrier(s)."
   
   
3. Click on ACCOUNT SETTINGS, then RE-LINK TO INSURANCE to re-enter your insurance credentials.
   
   

   
   

   
   
   
4. When prompted, select where you want the code sent (email or text) from your insurance company. Enter this code in your HealthLock dashboard to complete the reconnection.
   
   

If you need any assistance, feel free to join us on chat—we're here to help!