How to verify two-step authentication is turned on for your Cigna account.

Your Cigna account needs to be set to 'Two-Step Authentication'. You will need to provide a code from Cigna to us during the connection process. 

Step 1: Go to my.cigna.com and log in to your Cigna account. 

Step 2: In the top navigation, click your name, then click 'Profile'.

Step 3: Scroll down to 'Contacts & Communications' and verify your email address and phone number are correct. If they are not, follow the steps to update them.

Step 4: Continue scrolling down to 'Two-Step Authentication'. Confirm it is turned on. If it is not, follow the steps to do so.

Step 5: Continue the connection process in your HealthLock portal and enter the Cigna code when prompted.