How to tell which claims go with which invoices?

Providers will issue various invoices, statements, and bills, some pertaining to single visits while others may combine multiple visits that still require payment. 

To match claims with an invoice, locate the Date of Service (DOS) for the visit typically different than the statement date. Also, consider the type of service rendered (e.g. physician exam, lab tests, procedures, etc.). 

If you have initiated an investigation of a claim by selecting "LOWER MY BILL", be sure to upload any invoices you receive to your member portal for review by the auditor (see How to upload an Invoice or Bill).