How to tell which claims go with which invoices?

Medical providers may send a variety of invoices, statements, and bills—some tied to a single visit and others combining multiple visits or services. This can make it challenging to understand which claim corresponds to which invoice.

How to Match Claims to Invoices

To determine which claim goes with a specific invoice:

• Locate the Date of Service (DOS):
  The DOS reflects the actual date you received care. This date is often different from the statement or billing date printed on your invoice.

• Review the type of service provided:
  Compare the services listed—such as office visits, lab tests, imaging, or procedures—to the descriptions in your claims. Matching the DOS and service type usually identifies the correct claim.

If You Started a Claim Investigation

If you've initiated a claim review by selecting “LOWER MY BILL”, be sure to upload any invoices you receive to your HealthLock member portal so your auditor can review them.

See: How to upload a bill/invoice.