How to set up security questions and answers on the UnitedHealthcare (UHC) website.

Modified on Wed, 8 May at 1:42 PM

UHC uses various methods to maintain the security of your information. Verifying my United Healthcare (UHC) “HealthSafe ID” is set for "Questions and Answers, not Two-Factor Authentication."

To allow communication and claims/bills syncing, we need your UHC account set to Multi-Factor Authentication using “Questions and Answers.”

To Confirm Your Two-Factor Authentication Is Turned Off:

Go to https://prod.member.myuhc.com/
Go to Account Profile > Account Settings > Healthsafe ID Password and Account Recovery. If you are still set for two-factor authentication through your phone number, a popup will show up to send the CODE.

To Change To Questions and Answers:

Go to https://prod.member.myuhc.com/
Select “Account Settings” at the top right of the screen.
Select “Manage HealthSafe ID.”
Select “Edit” under Account Recovery.
Select the drop-down tab in Phone Number (the US only) and change to “Security Questions.”This is where all the security questions and answers are added.
Lastly, using your new Questions and Answers, LOG IN to your HealthLock account.
Click the red “FIX” button to accept the changes with your carrier.

*Everything must match exactly. Username, Password, and all Questions and Answers must be exact including upper/lowercase, spaces, etc.