What if my insurance carrier is no longer active?

If a prior insurance carrier is no longer active in your member portal, we can still investigate past claims. However, without an active insurance carrier, the system will not pull in any new claims. If you have a new insurance company, you can add it in the member portal as follows:

1. Log in to your HealthLock member portal and select Settings to expand options. 
   
   
2. Select Insurance, then select the + Add Insurance button.
   
   

Once an active insurance carrier is located in the system, we can connect with your insurance company and our technology will automatically sync and review your claims for potential issues which could be errors, fraud, or overbilling. If a potential problem is found, we flag it and notify you that you may have been billed incorrectly.