If your previous insurance carrier is no longer active in your HealthLock Member Portal, we can still review and investigate any past claims connected to that carrier.
However, once an insurance carrier becomes inactive, the system can no longer pull in new claims automatically.
If you’ve recently changed insurance providers, follow these steps to add your new insurance provider:
Log in to your HealthLock Member Portal.
Go to Settings in the left navigation menu, then select Insurance.
Select the Add Insurance button, then select Get started.
Search for your new insurance provider, enter your portal credentials, and click Sync.
Once your new carrier is connected, HealthLock will automatically sync and review your claims.
If a potential issue is detected, the claim will be "Flagged", and you’ll receive a notification for review.
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