The "Carrier Denial Alert" means your insurance carrier may have changed their credential requirements or you may have logged in and changed them yourself. When our system cannot automatically access your carrier portal, a message will be displayed in your member portal: "Looks like there is a problem with your insurance carrier(s)".
To re-link to insurance:
- Log in to your insurance carrier portal to validate your credentials and access the account.
- Next, Log in to your HealthLock member portal, select Settings to expand options, then select Insurance.
- The message "Looks like there is a problem with your insurance carrier(s)" will be displayed, select RE-LINK TO INSURANCE and enter your new or validated carrier credentials. If the new or validated credentials entered work, a validation and successful message you will see a VALIDATED message and syncing is successful message.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article