What if I forgot my password?

If you forget your password and need to reset it, follow these steps:

1. Visit the HealthLock member portal and click on the Forgot password? link.
   
   
2. Enter your username or the email associated with your HealthLock account, then click "Send link."
   
   
3. You’ll receive an email from HealthLock NoReply noreply@healthlock.com with instructions to reset your password.
   
   
4. Follow the link in the email and enter a new password that hasn’t been used before.
   
   
5. Once updated, log in to your HealthLock member portal using your new password.
   
   

In the event you receive a message "email is not valid", this means the email address has already been used to create a HealthLock account. Log in to the HealthLock member portal, enter the email address, then select the Send link button. If your account exists, we'll send you a link to update your password using the steps above.

If you encounter any issues or need further assistance, feel free to reach out to us.