Can my auditor help prevent a bill from going to collections?

Our medical auditors are here to assist you every step of the way to help prevent a bill from going to collections, but it depends on how early in the process we get involved.

Here’s how we can help:

• Proactive Review: We carefully review your bills for errors, overcharges, or discrepancies with your insurance coverage.
• Negotiations with Providers: If a bill is valid but challenging to pay, we can work with your healthcare provider to request extensions or set up manageable payment plans.
• Timely Intervention: If we identify an issue early, we’ll notify the provider and your insurance carrier to resolve disputes before the bill escalates.
• Monitoring Communication: We ensure that all important communications related to your bill are handled promptly to avoid unnecessary delays.

If you have an outstanding bill, please send us the details through your HealthLock member portal, and we’ll begin our review immediately. We are committed to helping you avoid collections and ensuring your peace of mind.