How to use the "LOWER MY BILL" feature.

To advise a member how to use the 'LOWER MY BILL' feature:

1. Member receives email/text notification about flagged bills and is directed to log in.
   
   
2. From the Dashboard, click on the "View flagged" link or select "Claims" on the left side to see the full list of claims.
   
   
3. Member clicks ‘LOWER MY BILL’ on flagged claim and accepts the 20% shared savings.
   
   
4. The case is assigned to a Personal Healthcare Champion (PHC) for resolution and notifies the member of outcome.
   
   • If reduction or savings is found due to overbilling or error, the member is charged 20% (Recovery Workflow, chargeable).  
   • If reduction or savings is found due to fraud, the member is NOT billed (Remediation Workflow, not chargeable).
     
     

IMPORTANT: If you have not yet done so, you will need to sign your Carrier and Provider HIPAA Authorization Forms.