Why is it necessary to utilize a CODE when accessing my HealthLock portal?

Modified on Fri, 17 May at 11:50 AM

At HealthLock, safeguarding your privacy and security is paramount. We treat your personal data with the utmost care, employing robust measures to ensure its protection. One such measure is multi-factor authentication (MFA), an essential component of your HealthLock portal login process.


MFA enhances security by requiring additional verification steps beyond just a password. This may include entering a code sent to your email, answering a secret question, or using biometric authentication methods like fingerprint scanning.


Our utilization of the MFA code provides heightened security compared to static passwords, which are susceptible to vulnerabilities and reuse across multiple accounts.


In addition to MFA, we utilize bank-grade security technology to encrypt all member data both in transit and at rest, utilizing 256-bit encryption. This ensures that your information remains inaccessible to unauthorized parties, with our servers housed in a secure environment to mitigate external threats.

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