Why does HealthLock need my insurance carrier Login information?

Modified on Fri, 14 Nov at 12:54 PM

HealthLock needs your insurance carrier login credentials to securely sync your insurance account with your HealthLock Member Portal.


By connecting your insurance, HealthLock’s proprietary technology can automatically and continuously:

  • Scan new medical claims as they are processed

  • Review charges for errors or overbilling

  • Monitor your providers for potential data breaches or privacy risks


This secure connection allows HealthLock to help you identify savings opportunities and protect your medical and financial information with minimal effort on your part.


Rest assured — HealthLock is safe and secure. All member data is encrypted both in transit and at rest, and system access is strictly limited to assigned team members.


We use bank-level security technology to ensure your information stays protected, and even take additional precautions such as restricting data access and disabling USB ports on employee computers to prevent unauthorized data transfer.


Your privacy and security are at the core of everything we do!


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