The refund process can take some time, as it requires ongoing communication between your healthcare provider and your insurance carrier. Since both parties must reprocess and confirm the claim, the timeline can vary — in some cases, it may take several weeks or even a few months to finalize.
Rest assured, our auditors actively monitor each step of the process and will keep you informed through updates in your HealthLock member portal. Once a refund amount is confirmed, it will be documented in your portal, and you’ll receive a message alert notifying you of the outcome.
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