Will I be able to see my family members’ claims?

Yes. You will be able to view the claims of any dependents listed under your insurance policy within your HealthLock Member Portal.

However, some insurance carriers restrict visibility of claims for dependents once they reach a certain age—typically between 14 and 21 years old, depending on the carrier’s privacy policies. In these cases, the carrier may limit or block access to protect the dependent’s medical privacy, and HealthLock must follow those restrictions.

If you are unable to view a family member’s claims, this is likely due to your insurance carrier’s rules about dependent privacy.