Why do you need my insurance ID# and card?

Your Insurance ID # or Subscriber ID # is needed to verify your account. Depending on your insurance, you can find your Subscriber ID # on the front of your medical insurance card. Your Subscriber ID is also known as your Member ID or Medical Record Number (MRN) and your Group number is also know as your Policy Holder ID (see BlueCross Blue Shield sample card below). Insurance cards may contain different information based on the insurance company and type of plan you choose and should be uploaded to your member portal.

To upload your insurance card:

1. Log in to your HealthLock member portal.  
   
   
2. From the Dashboard, select Settings to expand options, then select Documents.
      
3. In the upper right corner, select + Upload.
   
   
4. When the Upload Documents box appears, select Choose a file to upload.
   
   
5. Select a Category from the options: Insurance Card, Invoice, Receipt, and Other.
   
   
6. Add a Description of the document you are uploading, then select UPLOAD.
   
   
7. In the Documents view, you will see the document uploaded and your signed HIPAA authorization forms or other documents related to your insurance and/or claims.