What is the process for negotiating medical bills or claims?

After connecting with your insurance company, our technology will automatically sync and review your claims for potential issues which could be errors, fraud, or overbilling. If a potential problem is found, we flag it and notify you that you may have been billed incorrectly. 

After you click 'LOWER MY BILL' on a flagged claim, we begin the process of reviewing and negotiating on your behalf. We investigate for errors, fraud, or overcharges and work with your provider and/or insurance company to resolve issues and negotiate the amounts you owe. In some cases, we may submit an appeal on your behalf. 

We keep you updated every step of the way and notify you of the outcome. If money is due in a refund, we'll email you and the money will be sent to you directly from the provider. In some cases, we are able to negotiate a discount if a bill is paid in full by a certain date. It is important to keep an eye on your inbox and respond promptly if we need additional information to keep things moving.   

It is important to note that this process can take some time as providers and insurance companies have up to 60 days to respond. With over a decade of experience, we have a high success rate negotiating a claim or bill on a member's behalf.